FAQ
Find answers to common questions about shopping with Digital Doors Australia, including information on orders, returns, policies, and using our website.
What types of digital door locks do you offer?
We offer a wide selection of digital locks including:
- Electronic Door Locks
- Mechanical Keypad Locks
- Biometric & Facial Recognition Locks
- RFID, Keypad & Bluetooth Smart Locks
- Fire Rated Digital Locks
- Locks compatible with multiple door types and mortice systems
Do you offer installation services?
We currently do not offer installation services, but we plan to provide this in the future through our trusted locksmith partners across Australia.
How do I find the right lock for my door?
We recommend shopping by:
- Category
- Type
- Compatibility
Our website features filters to help you choose based on your door and preferences. Still unsure? Check our buying guide or contact our team for personalized assistance.
Do you offer free shipping?
Yes! We offer Free Shipping on all orders over $300 Australia-wide.
How long will my order take to arrive?
Shipping times typically range from 3–7 business days depending on your location. Once your order ships, you’ll receive tracking details via email.
Can I return or exchange a product?
Yes, we accept returns within 30 days of delivery for unused, unopened products in original condition. Please refer to our Returns Policy for full details.
Can I track my order?
Absolutely. Once your order is dispatched, you will receive a tracking number via email so you can monitor the delivery status.
Do you accept returns?
Yes. If you're not satisfied with your purchase, we offer 30-day returns for unused and unopened products in their original packaging. Please visit our Returns & Refunds Policy for more details.
Is my payment secure?
Yes. We use SSL encryption and secure checkout gateways like Stripe and PayPal to protect your data and payment information.
Do you offer warranty on products?
Yes. Most of our products come with a manufacturer’s warranty, typically ranging from 1–3 years. Warranty information is listed on each product page.
Will I receive updates on new products or offers?
If you subscribe to our newsletter, you’ll get early access to new arrivals, special offers, and digital security tips right in your inbox.
Is my personal information safe on this website?
Yes, Digital Doors Australia takes data security seriously. Your personal information is safeguarded by the website using industry-standard security procedures and all transactions are encrypted for your protection.
